A: Find your desired item, select any necessary specifications (e.g., size, metal type), and click “Add to Cart.” Once you’re ready to complete your purchase, visit your cart and click “Checkout” to follow the payment process.
- Q: How do I place an order?
- Q: What payment methods do you accept?
- Q: Do you offer international shipping?
- Q: How can I track my order?
- Q: What is your return policy?
- Q: How do I arrange a return or exchange?
- Q: How should I care for my jewelry?
- Q: Is my personal information secure?
How do I place an order?
- Q: How do I place an order?
- Q: What payment methods do you accept?
Q: How do I place an order?
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Cryptocurrency and bank transfers. Payment options may vary depending on your region.
Shipping & Delivery
- Q: Do you offer international shipping?
- Q: How can I track my order?
Q: Do you offer international shipping?
A: At this current moment we are offering shipping only to the UK. Shipping costs and delivery times vary depending on the destination.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email. Use this number on our website to track your order’s progress.
Returns
- Q: What is your return policy?
- Q: How do I arrange a return or exchange?
Q: What is your return policy?
- Custom-made products and made-to-order items are ineligible for return. Additionally, for reasons of hygiene, products such as earrings and grills are considered final sale.
- Returns must be requested within 20 days from the dispatch date. Requests beyond this timeframe cannot be accommodated.
- A restocking fee of 15% applies to all returns.
- Currently, we do not offer return labels. Should you receive an incorrect item or encounter an error with your purchase, we will cover the shipping cost, subject to confirmation through support correspondence.
- It is imperative that you provide a tracking number and proof of parcel weight upon returning an item; failure to do so may result in the nullification of your return.
- All returned items must be in their original packaging and condition to qualify for acceptance.
Q: How do I arrange a return or exchange?
A: Please contact our customer service team to initiate a return or exchange. We will provide you with all necessary instructions.
Email : support@iceiano.com
Product Care & Services
- Q: How should I care for my jewelry?
Q: How should I care for my jewelry?
A: Luxury jewelry requires careful handling. Avoid exposure to chemicals, and clean gently with a soft cloth. We also offer professional cleaning and maintenance services.
Security & Privacy
- Q: Is my personal information secure?
Q: Is my personal information secure?
A: Protecting your privacy is paramount. We use advanced encryption and security protocols to ensure your information is safe.